Terms and conditions

By using this website, you agree to the following terms of use.

Spider Mite Control Ltd do not sell or give personal details to any third parties. Any details sent to us via this Website will be treated with the strictest confidence and will only be used for the purpose of fulfilling your order and contacting you.

All prices on this website include VAT.

Purchased items will be delivered to the address you provide.

If you are under 18 you must ask your parents or a guardian before you buy anything online.

If you have any complaints or comments about our website or any of the products supplied to you, please email sales@spidermitecontrol.com.

Spider Mite Control Ltd reserves the right to change the contents of this website at any time without notice to you, including price and availability information.

Spider Mite Control Ltd will endeavour to ensure that all information is correct on this website and cannot be held responsible for any errors.

Spider Mite Control Ltd has taken all reasonable care in the preparation of the contents on this website, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, Spider Mite Control Ltd makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this website.

Spider Mite Control Ltd will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

All terms and conditions contained on this website shall be governed by and constructed in accordance with English law. By using this website, you hereby submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising under or in connection with these terms or your use of this website. Nothing in these terms shall in any way be deemed to restrict or affect your statutory rights under English law.

Returns Policy

You may return any item within 14 days in its original condition for a refund of the price you paid for the item. Please allow up to 14 working days for refunds to be processed.

Please ship to the following address:

‘The Cave’ Old Station Road, Ventnor Industrial Estate, Ventnor Isle Of Wight P038 1DX.

Spider Mite Control Ltd recommends that you use a recorded delivery service as we cannot be held responsible for goods not received. If you require an exchange we will be happy to process this for you. Please include written details with your package. Your rights to return goods are protected under the EU Distance Selling Directive.

Defective Items

Please return the defective item, and delivery paperwork, via a recorded delivery service, as we cannot be held responsible for goods no returned

Spider Mite Control Ltd will refund you the reasonable costs of your return postage charges if you include a receipt in your package.

Spider Mite Control Ltd will exchange or refund your order if the goods are confirmed as defective.

Postage

UK Delivery
Special Delivery (next day) - £5.50 (per item)
1st Class - FREE

USA Delivery
Airmail - FREE

Unfortunately we cannot accept orders for delivery outside of the UK or the Republic of Ireland except from the USA.
Parcels are sent by Royal Mail or via a courier service. If you are not in when the courier calls then they should leave a card for you. You will then be able to collect the parcel from your local post office or courier’s depot. It may be easier for you to use a work address rather than your home address for deliveries as there is usually someone there to receive the goods when they are delivered.

If you require your order for a specific date please email sales@spidermitecontrol.com.